FAQ

Q: Where do you deliver? A: We deliver across all Emirates in the UAE including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain.

Q: How long does delivery take? A: Orders are processed within 1-2 business days and delivered within 3-7 business days depending on your location across UAE.

Q: Do you offer Cash on Delivery? A: Yes! We offer Cash on Delivery across all UAE Emirates. Pay when your order arrives safely at your doorstep.

Q: Is online payment safe? A: Absolutely. Our checkout is secured with industry standard SSL encryption keeping your personal and payment information completely protected at all times.

Q: Can I track my order? A: Yes. Once your order is dispatched you will receive tracking details via email or WhatsApp so you can follow your delivery every step of the way.

Q: What if I receive a damaged or wrong product? A: We sincerely apologize if this happens. Simply contact us within 7 days of delivery with a video of the product and we will arrange a free replacement immediately.

Q: Do you offer refunds? A: We currently do not offer cash refunds. All eligible claims are processed as free replacements. Please refer to our Return and Replacement Policy for full details.

Q: How do I request a replacement? A: Contact our support team via WhatsApp or email within 30 days of delivery. Share a clear video of the faulty or incorrect product and our team will guide you through the process immediately.

Q: What is the Mystery Box? A: The Trendselo Diamond Mystery Box is our most exciting product — a premium surprise package containing 5 or more trending products including at least 1 guaranteed premium item worth more than the price you pay!

Q: Can I cancel my order? A: Orders can be cancelled within 24 hours of placement. After 24 hours your order may already be processed and dispatched. Contact us immediately via WhatsApp for fastest response.

Q: Do you ship outside UAE? A: Currently we only deliver within the UAE. We are working on expanding to other regions soon — stay tuned!

Q: How do I contact Trendselo? A: You can reach us anytime via Email or WhatsApp. Our support team is available Monday to Saturday 9AM to 6PM UAE time.

Q: Are your products genuine and good quality? A: Every product on Trendselo is carefully selected and vetted for quality before being listed on our store. We work with trusted UAE based suppliers to ensure you always receive exactly what you ordered.

Q: What payment methods do you accept? A: We currently accept Cash on Delivery across UAE. Online payment options will be available soon.

Q: How do I place an order? A: Simply browse our store, add your favourite products to cart, proceed to checkout, fill in your delivery details, select Cash on Delivery and confirm your order. It is that simple! 🛍️

Q: Can I open the package and check the item before paying the courier?

A: According to UAE courier partner regulations, the courier agent cannot hand over or allow you to open the package before the cash payment is collected. However, you can shop with 100% peace of mind! Trendselo provides a 7-Day Easy Replacement Guarantee. If you open your package after paying the courier and find any defect, damage, or mismatch, we will arrange a free exchange or replacement for you immediately.

Q: Are there any extra hidden fees for choosing Cash on Delivery?

A: No. The price you see at checkout is exactly what you pay the courier. We offer free shipping and do not charge additional COD handling fees across any of the UAE Emirates.

Returns & Replacements Questions

Q: How do I initiate my 7-Day Easy Replacement?

A: If your item arrived damaged, defective, or incorrect, we make the exchange process completely hassle-free. Just follow these 3 simple steps:

  1. Take a Quick Photo/Video: Snap a clear photo or a 5-second video showing the issue with the product.

  2. Contact Our Support Team: Send the photo/video along with your Order Number to our dedicated customer care channels:

  3. Free Courier Pickup: Once our team reviews and approves your request, we will dispatch a courier to your doorstep. They will collect the faulty item and hand over your brand-new replacement at the exact same time—completely free of charge.

Q: How long does it take to receive my replacement item?

A: Once approved, your replacement order is prioritized. Deliveries to major cities like Dubai, Abu Dhabi, and Sharjah take 1–3 business days, while remote areas across the northern Emirates may take up to 4 business days.