Refund policy

Return and Refund Policy — Trendselo

Effective Date: 3/14/2026

Thank you for shopping at Trendselo. We strive to provide a seamless shopping experience and want you completely satisfied with your purchase. This policy explains our guidelines and procedures for processing replacements. By purchasing on our website, you agree to the terms of this Policy.

Our Commitment

Trendselo wants to ensure that every product is received in its original condition. If you receive a product that is incorrect, defective, damaged, or broken, you are eligible for a free replacement.

Reporting Window

To be eligible for a replacement, you must report the issue to our customer support team within 48 hours of delivery, along with a clear video of the problem. Claims raised after this window cannot be guaranteed and will be handled on a case-by-case basis.

(We work with multiple fulfillment partners across the UAE/GCC — 48 hours is the window we can reliably guarantee across every order, regardless of which partner shipped it. Please report as soon as you notice an issue for the fastest resolution.)

Please Note

  • We do not offer a replacement for "change of mind."
  • We do not offer refunds, under any circumstances. Eligible issues are resolved through replacement only.
  • Returned items must be in their original, unused condition, with the original packaging and all accessories included. Failure to do so may result in the claim being rejected.

How to Raise a Claim

  1. Contact our support team within 48 hours of delivery, via WhatsApp or email.
  2. Share a clear video showing the incorrect, faulty, or damaged product, along with your order number.
  3. In some cases, the issue may relate to product usage — our team may offer quick troubleshooting first.
  4. Once confirmed as a valid claim, we'll proceed with your replacement.

Replacement Process

Depending on which of our fulfillment partners shipped your order, one of the following will apply. Our support team will confirm the exact process and timeline for your specific order once your claim is approved.

  • Self-ship: You pack the product in its original box with all accessories and ship it to the return address our support team provides. Once received and inspected, your replacement is dispatched within 24 hours to 5 working days, free of charge.
  • Courier pickup: In some cases, we'll schedule a courier to collect the item directly from you. Have it packed (original box + accessories) and ready for pickup. Your replacement will then be dispatched within 24 hours to 14 working days.

(The exact timeline depends on the fulfillment partner and warehouse handling your specific order — our support team will confirm this for you at the time of your claim.)

Contact Us

For questions about this policy or to raise a claim, reach out to our customer support team at: support@trendselo.com